Warranty Fraud Detection: Types, Examples, and How OEMs Can Prevent Cost Leakage
Overview Warranty fraud detection is the set of processes and tools an OEM uses to identify warranty claims that misrepresent a repair, a failure, […]
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Overview Warranty fraud detection is the set of processes and tools an OEM uses to identify warranty claims that misrepresent a repair, a failure, […]
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Overview Warranty claims management is the process an OEM uses to receive, validate, approve, and pay warranty claims filed by dealers, service centers, or […]
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Overview: AI in automotive warranty management refers to the application of machine learning, natural language processing, and predictive analytics to automate and improve warranty […]
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Most OEM warranty teams can tell you how many claims they processed last month. They can tell you the total claim cost, the average […]
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When a dealer submits a warranty claim for a failed component, the OEM typically pays it. What happens next is where most OEMs lose […]
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A conventional powertrain warranty claim follows a well-worn path. A dealer identifies a fault, submits a claim with a fault code, and the OEM […]
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Warranty is one of the largest controllable cost drivers in a manufacturer’s P&L, yet most OEMs lack the systems and controls needed to manage […]
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A warranty team at a mid-size agricultural equipment manufacturer in Ohio told us something last year that stuck. They had been running their warranty […]
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Most warranty management system evaluations start the same way. Someone on the aftermarket team gets frustrated enough with claim backlogs or supplier disputes to […]
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Somewhere in your dealer network right now, a warranty claim is being processed that shouldn’t be. It might be a repair that never happened. […]
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